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Managed IT Services - Features
These 5 main features of the Managed I.T. Services program that help us get you there:
Systems Administration
Enterprise Network Monitoring and Reporting
Support
Training
Security
• 2 hrs/month of Remote Administration included with Managed IT Services offering.
Systems Administration
We handle it all through on-site or remote systems administration, systems tuning, remote server administration and proactive server maintenance:
Operating System Management
We provide full management for Microsoft Windows, Novell NetWare, Sun Solaris and Red Hat Linux. This includes 24 / 7/ 365 monitoring, performance tuning, patch management, administration, and regular reporting.
Database Server Management
Business.ca provides management of the most popular database servers including Microsoft SQL Server, Oracle, and MySQL. Our database server management is supported by dependable infrastructure and highly-trained and certified technical support staff. This includes:
• Database server customization and optimization - including installation of libraries,
modules and data
• Database server testing and trouble-shooting
• Database availability monitoring
Application Server Management
Our experts manage your applications - you just use them! Using proven methodologies, we test and optimize each application, mitigating all known vulnerabilities.
• Web applications supported include Apache and Microsoft IIS
• Remote Administration and File Transfer Clients supported include SSH, Terminal
Services/Citrix, Microsoft Exchange, and Lotus Notes.
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Enterprise Network Monitoring and Reporting
Our Managed Services Program includes a complete systems tuning and performance monitoring service. The Business.ca network operation team assumes responsibility for the minute-to-minute network monitoring required to ensure maximum network uptime. This includes:
• System failure notification
• Proactive network monitoring and management
• Network performance monitoring
• Network performance analysis
We recognize that your needs are specific, so you may choose from any combination of these modules of service:
• Proactive remote Network Monitoring and Management
• Network Performance Monitoring
• Regular performance and activity reporting
• Web reporting
• Turnkey Full Network Management
• Application and server monitoring
Service coverage can be tailored from 7x24x365 to any portion thereof - from after-hours weekdays to weekends and holidays.
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Support
Under our Managed Services program, you can choose the kind of support that makes the most sense for your users and your business:
• Remote desktop support
• Helpdesk
• Remote Server Support
• Remote Desktop Support
• Telephone Support
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Training
We pride ourselves on our ability to provide training customized for your particular infrastructures, applications, policies, standards and procedures:
• Train the Trainer
• Remote training
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Security
Under the Managed Services Program, Business.ca will assess your network security and performance requirements, and bring the appropriate combination of infrastructure, software and policy elements together to meet them. Your choices under the Program include:
• Monitoring and alert response
• Security Management
• Managed firewall solutions
• Virtual Private Networks (VPNs)
• Enterprise virus protection solutions
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